1. What kind of items do you make?

I create handmade crochet items like plushies, hats, scarves, home décor, and custom gifts. Each item is made with love and care!

2. Do you take custom orders?

Yes! I love creating one-of-a-kind pieces. Fill out the contact form below, and we will get back to you within a couple of days! 

3. How long does it take to receive my order?

Processing times vary depending on the item. Ready-made products ship within 3–5 business days. Custom orders, depending on complexity, may take 1–3 weeks.

4. Where do you ship to?

Currently, I ship within the U.S. (Let me know if you’d like international shipping in the future!)

5. How much is shipping?

Our shipping has a flat fee of $7

6. What is your return or refund policy?

Since items are handmade, I generally don’t accept returns. However, if there’s an issue with your order, please contact me within 7 days and I’ll do my best to make it right.

7. Can I find you on social media?

Yes! Follow me on Instagram, TikTok, and Facebook (@Crochet.By.Jolene) for behind-the-scenes content, new drops, and crochet fun.

8. How can I support your small business?

Sharing my work, leaving reviews, following on socials, and of course — placing an order! Every bit helps and is truly appreciated 💖